Terms and Conditions
Master service terms covering cloud hosting, VPS, dedicated servers, domain management, email, CDN, backups, and custom systems.
- Shared, VPS, Dedicated & Cloud SLA (99.9% uptime)
- Domains, email, automated backups & CDN provisions
- Billing cycles, digital cancellation & liability limits
Acceptable Use Policy
Comprehensive operational security standards, anti-spam enforcement, resource usage quotas, and system integrity rules.
- Absolute zero-tolerance anti-spam (CAN-SPAM/CASL)
- Network security, intrusion prevention & DDoS mitigation
- Compute, storage fair use & AI bot scraping protections
Privacy Policy
Comprehensive disclosure on personal data collection, telemetry, third-party sub-processors, and privacy rights under PIPEDA, GDPR, and CCPA/CPRA.
- Global compliance & user data rights (Access, Erasure)
- Hosting, email, CDN & backup data handling rules
- Sub-processor registry, cookie controls & encryption
Service Level Agreement
Formal availability commitments across cloud hosting, VPS, and network infrastructure with transparent credit schedules.
- 99.9% monthly uptime guarantee & mathematical formula
- P1 (< 15 min) to P4 incident triage response matrix
- Tiered service credits up to 100% of monthly invoice
Vulnerability Disclosure (VDP)
Official framework and safe harbor protections for ethical security researchers, penetration testers, and academic cryptographers.
- Criminal Code s. 342.1 safe harbor authorization
- In-scope domains, edge DNS, and customer APIs
- 48h receipt acknowledgement & 90-day coordinated release
Copyright & Notice-and-Notice
Compliance framework under the Canadian Copyright Act Notice-and-Notice regime, forwarding timelines, log retention, and DMCA.
- Statutory Notice-and-Notice forwarding without fee
- Mandatory 6 to 12-month IP log preservation rules
- Strict subscriber privacy protection (court order required)
Web Design & Development Terms
Master terms governing branding, UI/UX architecture, custom web engineering (Jamstack, CMS, web apps), 30-day warranty, and IP transfer.
- Discovery, UI/UX prototyping & staging review cycles
- Flexible architecture: Headless, modern CMS & custom apps
- 30-day post-launch warranty & source code IP transfer
Website Care Plan Terms
Recurring maintenance Statement of Work (SOW) schedule covering CMS core updates, daily cloud backups, and included developer hours.
- Essential, Professional, and Enterprise Care tiers
- Staging-first deployment protocol & rollback safety
- Up to 5 hours/mo content tasks & preferred CAD rates
Enterprise Custom Master Services Agreement (MSA)
Inquiring regarding custom Service Level Agreements, BAA, or custom contract negotiation?